This Privacy Policy explains how IMEI REPAIR SERVER collects, uses, discloses, retains, and protects personal data across our website, store, downloadable tools, and GSM services including IMEI repair, iCloud removal, carrier unlock, FRP/MDM operations, support, and payments.

By using our services, you consent to the data practices described below, subject to your rights under applicable law.

• Account & Contact: name, email, phone, billing details, country/region.
• Order & Device: device model, IMEI/SN, carrier, lock status, logs required for diagnostics/repair.
• Technical: IP, browser/OS, cookies, session IDs, error logs, approximate location.
• Payments: transaction IDs, method, amounts (handled by gateways; we do not store full card data).
• Support: ticket content, attachments, chat transcripts with timestamps.

• Provide and improve services (diagnostics, repair/unlock execution, downloads).
• Fraud prevention and account security.
• Customer support and troubleshooting.
• Payments, invoicing, and refunds.
• Legal compliance and enforcement of our Terms & Conditions.

• Contract: processing orders and delivering requested services.
• Legitimate Interests: security, fraud prevention, service improvement.
• Consent: cookies/analytics, optional communications (where required).
• Legal Obligation: tax, accounting, AML/TF screening where applicable.

• Payment Processors: to complete transactions; we never store full card details.
• Service Vendors: diagnostic/repair tools strictly under NDA or DPA, least-privilege access.
• Compliance: law enforcement or regulators if legally required.
• Corporate Events: merger or acquisition, with continued protection of your data.

We do not sell personal data.

We use necessary cookies for authentication and session security, and (where consented) analytics cookies to understand usage and improve performance.

Manage preferences in your browser and review our Cookie Policy.

• Account & Orders: kept for the life of the account and for legal archiving (typically 5–7 years) after closure.
• Device/Diagnostic Logs: minimum necessary duration for service delivery/QA, then anonymized or deleted.
• Support Tickets: kept for audit and service quality (typically 3 years).

We apply layered security: encryption in transit, hardened infrastructure, access controls, and audit logging where applicable. No system is perfectly secure; notify us immediately if you suspect unauthorized activity.

Your data may be processed in countries different from your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.

• Access & Portability — request a copy of your data.
• Rectification — correct inaccurate or incomplete data.
• Erasure — ask us to delete your data (subject to legal obligations).
• Restriction & Objection — limit or object to certain processing.
• Withdraw Consent — for analytics/marketing where consent is the basis.

To exercise your rights, open a support ticket or contact us via the details below.

Our services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children. If you believe a child has provided data, contact us to remove it.

Our site may link to third-party resources (e.g., guides or downloads). Their privacy practices are their own. Review their policies before sharing data.

We may update this policy to reflect legal, technical, or business changes. Material updates will be posted here with a new “Last Updated” date.