The service offered on our website is covered by our 100% money-back guarantee. We provide this guarantee to give honest customers assurance that the product or service they order will be delivered in good faith. To protect the legitimacy of the guarantee for all parties involved, the following service-specific requirements and exclusions apply.

Before you order our IMEI Repair / Unlock Services, ensure you meet all requirements below:

• Be certain the phone has no hardware damage.
• Select the correct model from the list. If your model isn’t listed, contact us — do not choose a different model.
• Device must be on factory firmware — no Custom ROMs.
• Phone’s Knox warranty must be 0x0.
• No custom recovery, no root.
• MIPI device status must not be fail.
• Bootloader must not be unlocked.
• No hardware-related signal/network issues.
• Device must not be locked by Device Services, Payment Services, KG (Knox Guard) or MDM. For MDM removal, see MDM Removal.

Before ordering our Network Unlock Services:

• Confirm the phone is actually locked — no refund if already unlocked.
• Device must not be blacklisted / LOST / STOLEN.
• Select the correct model (contact us if not listed).
• Provide the correct IMEI and network.
• Device should not be under finance/contract or at risk of imminent blacklisting. Proceed at your own risk.

By clicking “I agree” when downloading, accessing, installing, running, or using the CPID Server software (“Software”) and documentation, you confirm binding acceptance of our Terms of Use, Refund Policy, and Privacy Policy. If you do not agree, do not click “I agree”.

Ordering grants a single-device license (Samsung) for the device identified by serial number or IMEI provided at order. See technical guidance: Samsung CPID Guide.

100% Refund Within 7 Days if:

• Order status is NOT COMPLETE* in the CPID Server database.
• You contacted support but we were unable to provide the full ordered service.

Not Refundable if:

• Order status is COMPLETE** in the CPID Server database.
• You refuse assistance from the Imei Repair server support team.
• More than 7 days have elapsed since purchase.
• The service was not purchased from cpidserver.com.

Usage Audit & Anti-Piracy: The software may send usage data (logs) per the Privacy Policy for anti-piracy, license verification, update checks, support, and dispute resolution. Collected metadata may include PC/device identifiers, download/install timestamps, the declared IMEI/SN, and use history; confirmations are sent to the email used at order.

*NOT COMPLETE = software not downloaded/used or failed due to software error. **COMPLETE = software purchased, downloaded, and successfully used.

We submit refund requests to the payment system immediately after approval. Refunds are returned to the original payment method used at checkout; payouts to alternate destinations are not supported.

• Settlement Time: typically 1–10 business days depending on the bank or processor. Many banks credit within hours; timelines are processor-controlled.
• Fees: the refund amount excludes any non-recoverable bank/processor charges.
• Irreversibility: once issued, a refund cannot be reversed.

• Incorrect IMEI/SN or wrong service ordered.
• IMEI provided is bad/blacklisted (IMEI Repair).
• Service already completed or Step 1 finished (Carrier Unlock two-step).
• User negligence (ignored requirements, skipped compatibility checks, improper usage).
• CPID order status is COMPLETE, or >7 days since purchase, or assistance refused.

Always review Requirements and use available compatibility checks before purchasing.