AI Assistant
We are GSM tools distributor — contact us for best prices. Have a solution or files? Upload under your name — partner with us. Want a GSM server ready with API? Inbox us — integrate to our system. If you’re a source or tool owner, contact us — deal structure available. Live Server Status → /status We are GSM tools distributor — contact us for best prices. Have a solution or files? Upload under your name — partner with us. Want a GSM server ready with API? Inbox us — integrate to our system. If you’re a source or tool owner, contact us — deal structure available. Live Server Status → /status
iMei Repair Server Remote Device Repair Specialists
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Support Policy

24/7 Customer Support Policy

Omnichannel coverage. SLA-backed responses. Escalation on rails.

24/7 Support Available

Our Commitment to Your Success

At IMEI REPAIR SERVER, support is a first-class product. We give you fast triage, high-signal responses, and clear ownership until closure.

24/7 Availability (Telegram)
Guaranteed SLAs
Ticket Traceability
Senior Tech Escalation
Use tickets for anything order/account related—Telegram for quick hits and urgent flags.

Support Channels & Response Times

Pick the right lane and we’ll meet you there with speed and precision.

Support Tickets
Recommended

Canonical channel for orders, billing, refunds, and diagnostics.

  • Initial response within 24 hours
  • File attachments & full audit trail
  • Priority for paid orders
Create Support Ticket
Telegram Support
24/7

Rapid-fire Q&A and urgent triage.

  • Response within 12 hours
  • Mark messages “URGENT” for priority
  • Service updates & announcements
Join Telegram Channel
📊 SLA Snapshot
Tickets: initial response ≤ 24h
Telegram: response ≤ 12h
Emergencies: priority ≤ 6h
Status: Realtime on Service Status

Scope of Support

We cover what we ship. Here’s the supported surface area.

Technical
  • Install & setup guidance
  • Connection/driver issues
  • Error diagnostics & logs
  • Compatibility verification
Orders & Billing
  • Order status & changes
  • Payment issues
  • Refund workflows
  • Service clarifications
Account
  • Access/security
  • Balance & transactions
  • Profile updates
  • 2FA/helpdesk hygiene
Service Guidance
  • Recommendations by model
  • Requirements validation
  • Best practices
  • Pre-flight checks
Limitations: We don’t do hardware repairs, third-party tool support, or devices that fail our Requirements.

Best Practices for Rapid Resolution

1
Send the full context

Order ID, device model, IMEI, network/carrier, steps taken, screenshots/logs.

2
Route correctly

Tickets for orders/billing; Telegram for quick triage.

3
Stay responsive

Engage quickly on follow-ups to avoid stalls.

💡 Pro Tip: Check live status first

See Service Status for maintenance/incidents that could explain symptoms.

Escalation Ladder

If an issue lingers, we climb the ladder without drama.

1

Frontline Support

Open a ticket or ping Telegram with full details.

2

Senior Tech Review

Auto-escalation if unresolved in 48 hours or flagged critical.

3

Management Fast-Track

Direct management ownership until resolution/compensation.

Critical incidents get immediate escalation; tag “URGENT” and state impact radius (device(s), order IDs).
Quick Support Links
Create Support Ticket Telegram Support Service Status Check Requirements All Services
Emergency Support

Active-order outage or blocker? Use Telegram.

Telegram (24/7) Prefix message with URGENT + order ID
Response SLAs
Tickets≤ 24h
Telegram≤ 12h
Emergency≤ 6h
Related Policies
Refund Policy Terms & Conditions Service Agreement Privacy Policy

Need a human in the loop?

Open a ticket for traceability or tap Telegram for speed. We’ll own it end-to-end.

Create Support Ticket Message on Telegram